Legal Information

Acceptable Use Policy

The Junction Internet has published this Acceptable Use Policy as part of our overall effort to provide high-quality, reliable service to our customers; protect the privacy and security of our customers, systems, and networks; encourage responsible use of network resources; and comply with applicable laws.

When subscribers obtain information through the Internet, they must keep in mind that The Junction Internet cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet.

Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited. It is not only harmful because of its negative impact on consumer attitudes toward The Junction Internet but also because it can overload The Junction Internet network and disrupt service to other subscribers.

It is illegal to copy or distribute copyrighted material if you do not have permission from the copyright owner. Most of the material (movies, TV shows, music, software) that is available with peer-to-peer file sharing software (BitTorrent, Limewire, etc) is not legal for you to download. You should also note that most file sharing software deceptively acts as a server on your computer to distribute the material you have downloaded. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may report alleged infringements. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Service (or any part of the Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. This also includes to undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks is prohibited. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment are prohibited.

Violation of this Policy may result in civil or criminal liability, and The Junction Internet may, in addition to any remedy that it may have at law or in equity, terminate permission for the User to use the Services and charge the User any applicable cancellation or termination fee. In some cases it may be necessary to immediately block network connectivity to your computer. For this reason, The Junction Internet reserves the right to block network access to/from your machine without warning.

We are always available to assist you with questions or concerns that you have about responsible computing and policies.

Internet Transperancy Statement

Since 2010, the Federal Communications Commission (“FCC”) has issued a series of orders and rules to preserve the internet as an open platform. These original transparency rules went into effect on November 20, 2011 to “publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient for consumers to make informed choices.” In July 2014, the FCC Enforcement Decision issued a further Advisory Guidance clarifying that a provider’s advertising claims must match its posted disclosure statement. On December 14, 2017, the FCC issued its Restoring Internet Freedom Order re-categorizing broadband internet services as information services covered by Title I of the Telecommunications Act of 1996 and clarifying the requirements for a provider’s “Internet Transparency Statement.” The following rule summarizes the FCC’s requirements:

Any person providing broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient to enable consumers to make informed choices regarding the purchase and use of such services and entrepreneurs and other small businesses to develop, market, and maintain Internet offerings. Such disclosure shall be made via a publicly available, easily accessible website or through transmittal to the Commission. FCC Restoring Internet Freedom Order at par. 215

Through these rulings, all Internet service providers such as The Junction Internet, LLC (“The Junction Internet, LLC”) are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing Terms of Service, Acceptable Use Policy, and Privacy Policy.

The FCC’s rules require internet service providers to disclose the following practices:

  • Transparency. Fixed and mobile broadband providers must disclose the reasonable network management practices, performance characteristics, and terms and conditions of their broadband services;
  • Blocking. Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
  • Throttling. Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
  • Affiliated Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
  • Paid Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
  • Congestion Management. Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
  • Application-Specific Behavior. Whether and why the internet service provider blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
  • Device Attachment Rules. Any restrictions on the types of devices and any approval procedures for devices to connect to the network.
  • Security. Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).

Blocking and Prioritization

Blocking:
The Junction Internet, LLC does not block lawful content, applications, services, or non-harmful devices.Throttling:
The Junction Internet, LLC does not throttle lawful content, applications, services, or non-harmful devices.Affiliated Prioritization:
The Junction Internet, LLC does not prioritize its or its affiliates services over any others subscribed to or chosen by its customers.Paid Prioritization:
The Junction Internet, LLC is a net neutral provider of broadband internet services and all associated services provided over the user’s internet connection. The Junction Internet, LLC does engage in congestion management to ensure the best user experience across its customer base and those are described below.

Congestion Management

Traffic subject to congestion management practices:
All traffic is treated equally and subject to congestion management practices regardless of content or service. Congestion is managed by fair queuing techniques. We make sure all traffic is fairly equalized when these events happen.Purposes served by congestion management practices:
To provide all customers reliable internet access during peak usage hours.Criteria used in determining congestion management practices:
Congestion events typically happen when circuits or links go down. Most of our tower sites are fed with fixed wireless links. When these high capacity wireless links drop, certain customers would be routed through slower backup links. Other events that would trigger congestion management are “denial of service” attacks from the Internet. These events would impact the network causing the need for congestion management until the problem is resolved.Usage limits:
At this time, The Junction Internet, LLC does not limit bandwidth usage. At this time, The Junction Internet, LLC does not limit bandwidth usage. Our pricing is based on bandwidth speeds. See our current pricing table: https://www.junct.com/index.php/residential/Application-Specific Behavior:
The Junction Internet, LLC does not block internet traffic regardless of protocols, applications, ports, or devices except to protect the network and customers.

Device Attachment Rules:
The Junction Internet, LLC has no restrictions on types of devices attached to its network.

Security:
The Junction Internet, LLC uses various tools and methods to protect the security of its network and, in turn, its customers. The Junction Internet, LLC has implemented several network-based security tools designed to identify and block malicious activity. The Junction Internet, LLC monitors for unusual login, firewall, and other specific malicious network activity on its network. The Junction Internet, LLC employs various practices which include temporarily blocking certain traffic if malicious activity is detected, if traffic volumes exceed certain baseline metrics, if the source of the traffic is potentially harmful to its customers, or if traffic is known to be associated with illegal behavior. The Junction Internet, LLC may block specific ports, internet protocol addresses, and cancel or suspend customer accounts used to host malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. In order to maintain the integrity of its network and security programs, The Junction Internet, LLC does not disclose the specific details about its security tools and methods.

Disruptions:
The Junction Internet, LLC does not guarantee uninterrupted service. The Junction Internet, LLC will not and cannot be responsible for any disruption of service due to power outages, equipment malfunctions, customer-induced issues, or any natural or unnatural causes beyond The Junction Internet, LLC control. The Junction Internet, LLC will make every reasonable effort to restore service as quickly as possible. The Junction Internet, LLC does not guarantee a refund or service credit for loss of service. The Subscriber acknowledges and agrees that the service is not intended to be, and will not be used as, your primary or “life-line” telecommunications service.

Performance Characteristics

The Junction Internet, LLC must disclose the following network performance characteristics:Service Description:

Technology:
The Junction Internet, LLC provides fixed wireless broadband service using unlicensed frequencies. Broadband service is delivered via a network of access points and backhaul radios installed on various towers that connect to The Junction Internet, LLC’s internet access equipment and redundant transport paths. Customer premise equipment sends and receives internet from the access point on the tower.

Access Speed and Latency:
All The Junction Internet, LLC service offerings are described as “best-effort” and are not guaranteed. Actual bandwidth availability for any customer may vary depending on peak usage times, access point capacity, and customer owned equipment.

Latency on The Junction Internet, LLC’s wireless network is well below 100ms at all times with normal ranges between 30-40 ms. Latency is dependent on the type and number of customer owned equipment, peak usage times, and temporary external interference.

Suitable applications:
The Junction Internet, LLC’s fixed wireless broadband service is suitable for real time applications such as VOIP, Gaming, remote desktop, VPN, etc.

Impact of Specialized Services: The Junction Internet, LLC is a VoIP service reseller. Except for VOIP service, The Junction Internet, LLC does not provide any other specialized service. VOIP bandwidth is shared with other devices on a customer’s purchased Internet package. A customer’s broadband Internet access may be affected while using their VOIP service.

Impact of Non-Broadband Internet Access Service Data Services: None.

Commercial Terms

Internet service providers must disclose the commercial terms of their broadband Internet access service including those listed below.Pricing: The Junction Internet, LLC will only install Internet service after our technicians have determined that the signal quality is adequate. Service availability is subject to signal quality, terrain, physical obstruction, and local interference.

Terms of Payment: All service charges are billable in advance and due 10 days after bill date. A late charge of 2.00 will be charged on all accounts not paid. The Junction Internet, LLC may suspend service without further notice. Restoration of service shall be subject to payment by the subscriber of all amounts in arrears.

Early Termination Fee: To cancel service prior to the end of this agreement term, the subscriber must provide The Junction Internet, LLC 30 days advance notice of cancellation. Subscriber is subject to an early cancellation fee. Should the service degrade beyond The Junction Internet, LLC control and The Junction Internet, LLC is unable to restore service, then The Junction Internet, LLC will waive the contract and will not charge an early termination fee. All installation and past service fees are non-refundable.

Taxes, fees, & other assessments: Subscriber is fully responsible for all federal, state and local taxes, fees, surcharges, and other assessments that are imposed on the services and equipment. This Agreement sets forth the entire agreement of the parties and may be amended only in writing signed by the party to be bound thereby. Failure to pay any charge due The Junction Internet, LLC or to return The Junction Internet, LLC’s equipment shall entitle The Junction Internet, LLC to take legal action to recover the same, and Subscriber will be liable for and shall pay The Junction Internet, LLC (i) all expenses incurred in connection with collection of all amounts in arrears and (ii) reasonable attorney fees of 25% of the balance owed to The Junction Internet, LLC..

Privacy Policies: No customer browsing information is stored. We do not perform deep packet inspection. No information is provided to third parties. ISP’s privacy policy can be found here: www.junct.com/legal

Redress Options: The Junction Internet, LLC will expeditiously address all customer complaints. Customers can contact our office by phone at 918.256.3186 or may send email to support@junct.com.

FCC Notice
If a customer believes that this Internet Transparency Statements terms are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints following these instructions at the following address: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Additional Disclaimers
These internet transparency rules, as adopted are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, these rules do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. Moreover, The Junction Internet, LLC reserves the right to cooperate with law enforcement investigations upon proper legal notice and procedures. For additional information, please review the Acceptable Use Policy located at www.junct.com/legal.

Privacy Policy

The Junction Internet, LLC knows Subscribers care about how their personally identifiable information (“Personal Information”) is used and shared, and The Junction Internet, LLC takes its customers’ privacy seriously. Please read the following to learn more about The Junction Internet, LLC Privacy Policy.

  • The Junction Internet, LLC respects its Subscribers’ privacy and will not monitor or disclose the contents of information about your account.
  • The Junction Internet, LLC does not routinely monitor or record the details of our customers’ activity on the Internet.
  • The Junction Internet, LLC will not knowingly collect, solicit, share, or intentionally disclose its Subscribers’ personal information to any outside party.
  • The Junction Internet, LLC reserves the right to monitor and/or disclose such information if such action is necessary to:(i) comply with applicable law or a direct legal order or process, or (ii)diagnose, repair or improve The Junction Internet, LLC systems and equipment.
  • When a customer uses the Service, the information the customer sends and receives is transmitted over a wireless network and may be subject to interception by unauthorized third parties. The Junction Internet, LLC employs reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information a customer sends and receives through the Service, however, The Junction Internet, LLC cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
  • The Junction Internet, LLC recommends that all customers use caution when sending any Personal Information over the Internet and use encryption technology whenever possible.
  • The Junction Internet, LLC accepts no liability for the interception and/or release of information from our system under any circumstances. By using and/or accessing Service, the user acknowledges that he/she accepts the practices outlined in this Privacy Policy