FAQ
FREQUENTLY ASKED QUESTIONS
Troubleshooting
A: The Junction provides basic troubleshooting assistance when you are experiencing any issues with your service. You will need to call in to the office for this support, or reach out to support@junct.com. If we are unable to get the issue resolved with tech support, then an appointment will be scheduled for a field tech to come out for further assistance. In the event that is it an issue with a router or another non-Junction related problem, your account will be assessed with a service call fee. However, if it is an issue with any of our equipment, or if your gear needs to be upgraded, that will be of no cost to you. The Junction reserves the right to charge an account with any and all fees associated with installation and/or repairs if applicable. Most of the time, our customers see no charges for standard support and appointments.
A: File sharing applications are not allowed on our network. This includes programs such as
Limewire, Frostwire, BitTorrant, RapidShare, TorrentHound, etc. These applications can open thousands of connections that weaken our access points. Every ISP is required by law to enforce a policy that provides, in appropriate circumstances, for termination of internet service to subscribers who become repeat infringers of any and all copyrighted material.
Billing
A: The Junction Internet billing cycles run on an anniversary date cycle. This means that you are billed every month on the date that you started service. You are expected to pay that balance no longer than 15 days after the bill date, as stated in your JUNCTION contract. You can also receive a 15% discount for paying 12 months in advance.
You can call 918.256.3186 and make a payment over the phone using a credit or debit card. You can also come in during our office hours.
A: The Junction offers an ACH option that debits your checking account. This happens every month on the 4th. You will need to fill out a form giving us permission to withdraw from your bank account and provide us with a voided check. Auto Pay with a credit or debit card will process each month on your anniversary date.
A: The Junction Internet generally send bills via email. If you do not have a current active email, The Junction can provide one for you. You get five free emails with your Junction account. Your statement will be sent to you via email on your anniversary date each month.
The Junction does have a paper bill option. With this option however, we only send out the statements on the 5th of every month and we do charge a $4 fee for this method. Talk with one of our customer service reps when opting for statements by mail, to ensure that your bill date does not fall after the 5th.
A: If you refer our service to a friend and they list you as a referral source on their contract then you can receive a FREE MONTH of service! Our referral program is unlimited!
Still have questions?
Shoot us an email and we will get back to you ASAP!